Frequently Asked Questions

My pet is having surgery tomorrow, what do I do?

If your pet is coming to us for a sedated/anesthetic procedure, there's just a couple things to remember. First, make sure you don't give breakfast or any other food after 10pm the night before surgery. Water is always allowed, however. The second thing is it's important to have your pet here between 8:30 and 9:00 am. Pick-up is between 3:30 and 4:30 pm same day; no overnight stays required!

At what age can my pet be spayed or neutered?

Dr. Johner likes to wait until a patient is 6 months old before spaying or neutering.

What about Heartworm?

Historically speaking, Washington didn't have a very big problem with heartworm. However, the numbers of locally (Washington) established cases of heartworm have grown exponentially in the last 3 years. We have adjusted our preventative protocols accordingly and are recommending all patients be put on a monthly heartworm preventative. Feel free to call and discuss the options available.

Do you take payments?

We understand the burden finances can place and we are happy to accept Care Credit. You can apply by going to Carecredit.com. We do not offer in-house financing at this time; but if funds are tight, feel free to alert any of our caring staff and we can attempt to budget accordingly.

Do I need an exam for vaccinations or medications?

Yes, it's the law. In order for any pet to be considered a 'patient' we have to have a recent exam on file, just like you would have to have an exam at your family doctor.

I found a pet, what do I do?

You can bring the pet to us and we can scan them for a microchip and make a courtesy post to our business facebook page. If you're unequipped to temporarily house the pet until their owner's are found, please call Whatcom County Animal Control at 360-733-2080 ext. 3017.

How often does my pet need to go to the vet?

If you're not noticing any abnormalities with your pet, then we will only need to see them once a year for their annual exam.

What types of animals do you treat?

We are happy to provide care for dogs and cats, but we have been known to trim guinea pig toenails!

My pet is overweight, what should I do?

If you notice your pet is looking a little more like a potato than a Persian, here's some helpful tips. If applicable, stop free-feeding, i.e no bowl of food for them to chow from whenever they want; it's important to know exactly how much your pet is eating in a day. For weight loss, decrease their daily food intake by 25% and weight them monthly. It's free to come in and weigh your pets on our scale. Treats are calories too, so even if your pet is only eating a tiny but of kibble, they could be getting excess calories from treats, so make sure you compensate with less kibble or wet food. Thirdly, don't trust the pet food bag!! Pet food bag recommended portions are notoriously generous and don't take into account your pet's lifestyle, metabolism and caloric requirements. If you've done all of these things and are still struggling, make an appointment with Dr. Johner to evaluate your pet's health and get you pointed in the right direction!

Does he/she really need a cone?

Yes! If your pet just went in for surgery, we always recommend a cone to go home with them. Some pets don't bother their surgical sites at all and some are trying to dive in right after surgery. There's no way to tell which pet's are going to be a problem to their surgical sites and which won't, so even if your pet doesn't end up needing it, for less than $10 it's better to have it on hand that to risk infection, or worse, having to go back to surgery. Cones can be purchased any time during business hours, for any reason at the front desk.